Customer Community

ESH Technology Pvt. Ltd.

Registered Salesforce Partner Providing Consulting, Implementation and Managed Services

We provide Salesforce consulting Services around the world. Offering a range of services which includes

  • Discovery sessions
  • Solutioning
  • Design and Architecture
  • Migration strategies

Consulting includes strategic advice from experienced Business Architects and Solutions Architects. Identifying your goals and assisting you in plotting the milestones to achieve these business goals. Typically Initial consulting services would deliver the clarity required by a business to step into the implementation of salesforce. Consulting will cover

  • Business Goals and Expectations (Typically called Discovery Sessions)
  • Application Design Documentation
  • Technical Design Documentation
  • Custom Development Documentation
  • Data Migration Strategies
  • Integration Strategies
  • Quality Bench Marks
  • Implementation Road Map
  • Development Environment design
  • User adoption and Change management strategies.

Customer Community Implementation Services

Implementation of Customer Community can take as little as 4 weeks for a simple implementation to as long as 2 months for larger implementations. In the case of Customer Community lauch, in almost all of the cases businesses go with a phased launch approach, feedback from a limited audience helps in satisfying partner expectations and limiting business disruption. Our Implementation services include Discovery sessions – This runs on the back of initial consulting exercise that would have mapped every aspect of implementation.

  • Lightning enabled Portal development
  • Branding and seamless integration with corporate websites
  • Mobile responsive designs
  • Migration from existing Customer support portals
  • Case Management – Drive support through self service
  • Support Inside sales – Guide Customers to enhanced products and services
  • Implementing customer Self Service modules – like Knowledge and Chatter Answers.
  • Closing customer feedback looks – through configuring satisfaction surveys
  • Additional functionalities where required – Real time support and visibility
  • Integration services – Seamless experience through chatbots

Customer Portal Managed Services

Our Teams help you solve the challenges of maintaining existing implementations within manageable budgets, continuously assisting in BAU Activities and enhancements, while you focus on your business. Our Salesforce specialists maintain your Portal implementation by providing much needed assistance to your Customer support management teams in Administering, , creating and maintaining functionalities. Working closely with your Customer Support management teams in ensuring the customer portal is constantly refreshed. Managed Services include

  • Administration
  • Release maintenance
  • Knowledge maintenance
  • Development Assistance

Platform Highlight
Infuse communities with data from any system, anywhere. Customers can create and escalate support cases. Partners can update opportunities and qualify leads. Employees can access and share files
Community Cloud automatically suggests connections to experts, groups, and content. Recommendations are based on individual interests, needs, and behaviour, inviting deeper community participation.
Customise Community Cloud to reflect your brand and extend your online community experience. Create stunning, simple-to-use environments that are an interactive extension of your brand.
Collaborate anywhere, from any device. Access the community through the Salesforce mobile app or from any mobile browser. Deliver a rich, branded, and device-responsive mobile experience anywhere.
Quickly and easily create next-generation communities and portals that seamlessly integrate with Salesforce.
Help your customers help themselves and help your agents work smarter, with easy access to articles, FAQ, and the collective wisdom of the community.
Customers can create cases directly in the community. Cases can also be escalated automatically based on keywords, or if a question goes unanswered. Agents can answer within the community, or privately.
Create a vibrant community by recognising your most active members with customisable badges that appear on their profiles. Enable members to endorse each other for specific skills and expertise.
Create new purchasing opportunities by integrating your e-commerce platform and enabling customers to discover, research, and buy products all in one branded, mobile, and social environment.

Salesforce Customer Community is a portal built on top of salesforce platform, focused on customer (self) service and support. Offering pure digital experience to customers, and enhancing the companies presence on the web, this extension to a salesforce sales cloud and service cloud implementation is a value add to the investment at all levels. The Customer community offers the much required paradigm shift for the customers to engage with the company to access and product and service information. Exchange of Ideas, Products and services knowledge base, brand enhancement, prospecting and inside sales are value adds that comes out of the box through this offering

Digital communications are made easy through feeds – that are constantly updated; Open conversations tend to keep customer service transparent and improves credibility

  • Saves cost and time by empowering the customer to get answers to their queries among themselves
  • By providing customers a voice, companies can develop and improve as per their ideal customers’ feedbacks
  • Create a unique brand experience as the customers connect and collaborate within the community
  • Increase customer engagement by rewarding with exclusive information or with badges for their engagement